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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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ISS will deliver Facility Services to Deutsche Telekom

ISS will deliver Facility Services to Deutsche Telekom

Starting July 2019, ISS will deliver Integrated Facility Services to Deutsche Telekom at approximately 9,000 sites across Germany until 2029. Once fully operational, the partnership will become the largest contract within the ISS Group.
ISS (ISS.CO, ISS DC, ISSDY), a global leading facility services provider, today announced a ten-and-a-half-year contract with Deutsche Telekom to deliver Integrated Facility Services across Germany.

The partnership covers several thousand buildings, antennas, towers, masts and other technical assets. 

More than 6,000 employees will be working on the new contract which, once fully operational, will amount to approximately 4% of 2016 Group revenue. 

ISS Group CEO Jeff Gravenhorst says: 
“This is the single-biggest contract in ISS’ history, and we are very proud of the trust Deutsche Telekom shows us with this contract. This is an excellent example of an outcome-based partnership, where we will work closely with our customer to ensure a reliable, transparent and high-quality service setup. Together, we will drive innovation and bring ISS’ entire suite of value-creating concepts to life.” 

Services will include property services, including a significant technical services component; cleaning services; support services; facility management; as well as capital project support. ISS will implement well-tested concepts such as FMS@ISS, a facility management system providing transparent data on facilities and workflows, and Touchpoints@ISS, a user-centric framework created to ensure value to end-users on their daily workplace journey. 

ISS will also use the latest sensor technology and other IoT-solutions to gather information about usage of the facilities and the status of technical equipment and occupancy intelligence to further optimise building efficiency and end-user experience. 


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